Browsing by Author "Kurian, S."

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The Correspondence between Service Quality Dimensions and Customer Perception during COVID 19 outbreak - An Analysis Across Public and Private Sector Banks in India and Sri Lanka
(Faculty of Commerce and Management Studies University of Kelaniya, Sri Lanka, 2020) Kurian, S.; Ramanathan, H. N.; De Alwis, C.; De Alwis, A. H. M.; Thomas, B. A.
The Novel Corona virus (COVID19) has forced a slow down across the global economy, and nations have come to a standstill due to the complete lockdown enforced by governments in most parts of the world. The banks may help to slow down the spread of the virus by rethinking of ways to meet the customers’ needs in the time of crisis through remote as well as existing channels. The purpose of the paper is to map the customer perception on various service quality dimensions viz., tangibles, reliability, assurance, responsiveness and empathy of the private as well as the public sector banks across India and Sri Lanka during the COVID19 pandemic. The respondents were interviewed in person and also contacted through Google forms to collect the data for the study. The results indicate that customers perceived the services offered by public sector banks to be distinctly different from those offered by private sector banks. This was true for both India and Sri Lanka. The study reiterates the need for these banks to closely monitor the services offered to customers in order to continue enjoying the customer loyalties as well as benefits of competitive positioning of their financial services.
Use of Social Media in Professional Education: A Cross-Sectional Study among Teachers in India and Sri Lanka.
(8th International Conference on Business & Information ICBI – 2017, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2017) Kurian, S.; De Alwis, A. C.; Padmasiri, M. K. D.; Ramanathan, H. N.; Chacko, P. S.
Teachers are sophisticated users of social media. Although the faculty personal use of social media has shown ever-increasing trend the professional use of social media has lagged somewhat behind. A majority of faculty now uses social media in a professional context (including all aspects of their profession outside of teaching). The number of teachers who use social media in the classroom still does not represent a majority. They refer to different sites to match their varying personal, professional, and teaching needs. In general, they see considerable potential in the application of social media and technology to their teaching, but not without a number of serious barriers. Thus, the purpose of this paper is to investigate the effects of performance expectancy, effort expectancy, social influence and facilitating conditions of acceptance of social media in teaching and learning activities and the barriers that inhibit the minds of the management faculty in the use of it. The results indicate a positive inclination among teachers towards the use of social media for teaching-learning purposes with each of the indicator variables, performance expectancy, effort expectancy, social influence and facilitating conditions measuring higher than the benchmark. The dominant factor which emerged as a barrier to the usage of social media by the teachers was the lack of integration of social media with the learning management system.
A Vision-Information and Communication Technology Enabled Teaching: An Illusion or Reality
(9th International Conference on Business and Information (ICBI-2018), Department of Management Studies and Toc H Institute of Science and Technology, India, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Enniriyil, V.T.; Kurian, S.; Ramanathan, H.N.
With a whole new array of technological developments in and around the world, the Technology means are the strongest way to stay connected and relevant. As far as teachers are concerned, technology enabled teaching environment can positively reinforce their teaching methodology. This study assesses the technology perception among the teachers of government and aided schools in Kerala by examining the availability of ICT aides and teachers’ current usage of ICT in the teaching-learning processes, and also closely examining the variation of teacher perception with changing demographic dimensions like age, gender, qualification, training as well as receipt of reward for ICT use. Though research studies have been done in evaluating the effectiveness of Information and Communications Technology-enabled education in several parts of the world, minimal studies have been conducted with regard to Kerala, India. In the light of IT @ School project, an initiative by the Government of Kerala, it is highly relevant to do this study for evaluating the teacher’s views on ICT integration in curriculum delivery. A conclusive research design was used to analyze the teacher perception on Information and Communications Technology enabled education. Since the study focused onto the evaluation of teacher perception, a qualitative research approach was best suited and opted for the study. By convenience sampling, a sample of 71 Government (or Aided) High School teachers, were selected from a district in Kerala, India for the study. Data for the study was collected using a questionnaire. From the study, Information and Communications Technology tend to greatly improve their teaching efficiency. Also, the teacher perception on ICT usage was found to vary with the gender, qualification, training and receipt of incentives for ICT use.