Browsing by Author "Peliarachchi, Amalka"

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    A-itil, itil and agile based advanced framework for managing software and it related bau: a systematic literature review
    (The Library, University of Kelaniya, Sri Lanka, 2023) Peliarachchi, Amalka; Wijayanayake, Janaka
    In today's rapidly evolving environment, two critical factors for organizations to maintain their competitive edge are speed to market and adaptability. Over the past ten years, a significant number of organizations have achieved success in delivering IT services by utilizing IT management frameworks. One widely adopted framework in this domain is ITIL, an abbreviation for the IT Infrastructure Library. ITIL serves as a guiding framework, facilitating the attainment of high-quality IT service management at an organizational level. When it comes to software development, it is crucial for managers and development teams to select an appropriate methodology that aligns with their project's needs. Agile software development is one prominent approach based on iterative and incremental development. It has gained significant prominence in the IT industry due to its ability to enhance project development processes. Combining ITIL and Agile methodologies has proven to be a valuable strategy for streamlining project development in the IT industry. This fusion results in what is known as the Agile- ITIL combined framework, often referred to as A-ITIL. This paper primarily focuses on the integration of ITIL processes with agile phases, shedding light on the amalgamation of ITIL and Agile with other frameworks and technologies. Furthermore, it examines the utilization of ITIL and Agile in various companies, offering valuable insights into how these methodologies can be applied effectively. Consequently, this publication is a valuable resource for researchers seeking comprehensive knowledge in the ITIL and Agile-related domains. It aims to identify potential avenues for future research and development in this dynamic field.
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    Evaluating Business as Usual Activities between Agile and Information Technology Infrastructure Library (A-ITIL): Industry Practitioners’ Point of View
    (Department of Industrial Management, Faculty of Science, University of Kelaniya Sri Lanka, 2023) Peliarachchi, Amalka; Wijayanayake, Janaka
    Although the Information Technology Infrastructure Library (ITIL) aims to manage the entire lifecycle of an IT service, the protocols of ITIL do not directly control the initiatives that lead to the formation or changes of IT services. However, researchers have explored combining the Waterfall lifecycle, a conventional software development methodology, with the extensive ITIL literature. Unfortunately, they have faced challenges in integrating the agile methodology with ITIL to accurately manage the project lifecycle. In order to address this issue and facilitate Business As Usual (BAU) activities in the IT sector; a proposed framework called A-ITIL (Agile-ITIL combined framework) has been introduced. This research primarily focuses on the requirement for combining the Agile approach with ITIL in BAU tasks within the IT industry. By utilizing shared questionnaires and related research articles, the critical success factors for integrating Agile with ITIL in BAU activities have been identified. The research process began by gathering sample data through an online questionnaire to assess the Agile-ITIL literacy of the respondents and the necessity of combining Agile and ITIL in BAU. A second questionnaire was then used to rate the transparency of transitioning BAU between Agile and ITIL, document the challenges faced during this transition, and propose mitigating strategies for these primary challenges, involving key stakeholders. Subsequently, a user story was created based on the results of the shared questionnaires to identify key points for the A-ITIL framework. Furthermore, the research articles were analyzed to identify key success factors for Agile and ITIL separately. Finally, an A-ITIL conceptual model was designed by mapping the existing research findings, incorporating key success factors from both Agile and ITIL, the key points identified in the user story, and insights from an interview with Agile/ITIL experts. These findings form the foundation for integrating Agile-ITIL and ensuring smooth BAU activities within IT organizations.