ICSS 2016
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/14642
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Item Impact of Technology on the Customer Satisfaction - A Study with Reference to Sri Lankan Banking Sector(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Amarathunga, P.A.B.H.; Pathiratne, S.Developments in information technology, telecommunication and internet utilization has changed drastically the relationship focused activities into data oriented operations. Sri Lankan Bnaking sector is one such sector affected by this. To study the factors that influence the contentment, attention is fixated on factors directly cognate to the customer contentment. The desideratum for the study is to ascertain concrete factors and their influence on the posture of the customers. The present study tries to see strategies to understand the demeanor of customers and explore ways of their incorporation into a well-designed set of policies. As the main aim of the study is to ken the impact of technology on the contentment of customers, Survey and questionnaire were used with two components. Convenient sampling technique was employed in the cull of banks located in and around Kuliyapitiaya town of North Western Province of Sri Lanka and Personal interview method was adopted to gather the primary data. The present study finds that majority of customers are satisfied with the services they are receiving in the banks. There are some customers who are not satisfied with the services i.e.,procedure to apply for loan, interest on the loans, debit and credit cards, mobile banking and customer care. It is therefore suggested that this disstisfctioin ie removed. It is postulated that the procedures cognate to taking the imprest is causing dissatisfaction to some of the customers, hence bank ascendant entities are required to look into this factor and some of the intricate procedures which involved in the sanctioning of loan may be relaxed to certain extent. Similarly, the quandaries cognate to debit cards and credit cards must be taken earnestly as some of the customers are facing quandaries with these accommodations. Further, the banks should develop efficient complaint solving system with innovative modern advance technology as it enhances the gratification of the customers.Item Sri Lankan Undergraduates’ E- Learning Experiences on the Aspects of Technical, Social and Pedagogy(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Amarathunga, P.A.B.H.; Pathiratne, S.Educationalists argue that e-learning would shift towards a model of undergraduate-centered learning. The accentuation is on e-learning through an active gregarious process rather than a passive process of erudition acquisition. The present research tries to examine the experience of the Undergraduate students of sri Lanka towards e learning. Based on the experience in a government university, this was predicated on three aspects, namely technical, Social and pedagogy. The research uses explanatory methodology that comprised the assembly of quantitative and qualitative data. Both questionnaires and interviews were used for collect data. A total of 46 undergraduates who were in the second year of their respective courses were selected for this research using random sampling technique. The findings designated that undergraduates’ views were positive towards the technical aspects of e-learning predicated on technology and implements utilized in the e-learning environment, pedagogical aspects of collaborative learning approach involved, and their gregarious roles in the e-learning environment. This research has shown that e-learning can be efficacious in distributing positive outcomes for learning. The implements utilized in e-learning environment have particular constrictions and these must be considered in the design of e-cognition activities. The research additionally showed that e-learning can be efficacious in facilitating online collaboration. However, the e-learning activities goals must be premeditated to stand-in online collaborations and to promote learners’ online collaboration for learning. The research revealed positive outcomes for learning were cognate to learner’s participation transformation in e-learning in developing understandings and gaining expertise; in developing responsibility for their own and others’ learning; and in developing positive postures, confidence and gratification in the course.Item A Study of Relationship Between Emotional Intelligence and Academic Anxiety Amongst Sri Lankan Undergraduates(Research Centre for Social Sciences, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Pathiratne, S.; Amarathunga, P.A.B.H.It is important to study the emotional Intelligence level of individual and how this emotional Intelligence on play a paramount role to surmount high academic anxiety. A moderate level of academic anxiety in Undergraduates incentivizes them to work strenuously and provides them with its positive consequences But elevated academic anxiety can weaken learners’ performance in several ways. It affects their phrenic process that leads to breakdown in their cognition process. The present study. first of its kind in the country, was conducted to ascertain the Relationship between emotional Intelligence and academic anxiety amongst Sri Lankan Undergraduates. Descriptive survey method is used to ascertain the relationship between emotional Intelligence and academic anxiety In the present study, 200 final year Undergraduates (100 Males & 100 Females) from the western province of Sri Lanka were being taken through random Sampling Method. Descriptive survey method was used to find out the relationship between Emotional Intelligence and Academic Anxiety. Emotional Intelligence Inventory (Mangal, S.K. & Mangal, S.) and Academic Anxiety Scale for Children (Singh, A.K. & Gupta A.S.) were utilized as data collection tools of the present research. Mean, Standard Deviation, T-test and product moment correlation were utilized as statistical techniques. Results denote that there is no significant correlation between Emotional intelligence and Academic Anxiety of the Undergraduates as whole and also no significant difference exists between Emotional intelligence of male and female undergraduates. The findings will help psychologists, parents, college, guidance workers and counselors and also for educational administrators.