Volume 11 - Issue 1 - 2016

Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/29540

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Subject: search.filters.subject.Hotel industry

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    Factors influencing employee motivation among non-managerial staff in hotel sector, Sri Lanka
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) De Silva, R. D.; Thilakasiri, K. K.
    Motivation plays a significant role to attract, maintain and retain an effective workforce which helps to achieve the organization goals. The success of an organization highly depends on the available effective workforce. However, all employees do not have the same expected factors of motivation which is depend on the preferences of employees. So, management needs to choose right strategy and factors in order to motivate their effective staff. This study is focus to explore the significant factors which influence on employees’ motivation among the non-managerial staff in the hotel sector. There is high demand of hotel staff due to increasing number of tourist in Sri Lanka. This study has been conducted among 100 non-managerial employees who are working in 5 star hotels in Sri Lanka. The finding of the study revealed that workload, service charge, bonus, salary, flexible rule & regulation and relationship with colleague are top most significant factors of motivation among the non-managerial staff in the hotel. As per the findings, involvement in decision making and promotion are not statistically significant factors of motivation of non-managerial hotel staff.
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    Impact of job satisfaction on job performance of non-executive employees in hotel industry: with reference To Kalutara district
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Perera, M. D. S. H.; Weerakkody, W. A. S.
    These days all organizations recognized the organizations can gain competitive advantage in market place only if it has employees who possess positive work related attitudes. Job satisfaction is one of the most important attitudinal factor on job performance .This study was made to measure the impact of job satisfaction on job performance of non-executive employees in hotel industry (star hotels) with regard to Kalutara district , Sri Lanka. On the scenario of continuous discussions on challenges faced by hotel industry in Sri Lanka, human involvement is yet to be considered as a significant organizational factor. There are several human resources glitches in hotel industry. It has made a vast impediment to minimize the effort of the achieving organizational objectives in the hotel industry. The data were collected from a stratified randomly selected sample of 250 non -executive employees in the hotel industry (star hotels) by administrating a structured questionnaire, which consisted of 38 questions/statements with 5 points scale. The data analyses consist of correlation and regression. The findings reveal that, job satisfaction was correlated with job performance of non-executive employees. Also there was an impact of job satisfaction on job performance of non-executive employees. Based on the findings valuable suggestions provided to the managements of hotel industry with regard to Kalutara district Sri Lanka to minimize the existing issues.