5th ICLIM - 2023

Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/27200

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Author: search.filters.author.Dayananda, A.P.M.M.D.B.Start date: 2023

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    Leveraging Social Media Analytics for Enhanced Library Services: A Case Study of User Engagement and Feedback
    (Department of Library and Information Science, University of Kelaniya, Sri Lanka, 2023) Ransara, P.W.A.S.D.; Dayananda, A.P.M.M.D.B.; Siwali Thero, Palukandewe
    Libraries are rethinking their roles as information hubs and community spaces in the age of digital transformation, and social media has become a potent tool for communicating with users. Furthermore, in the millennial era, SM (Social Media) plays a crucial role in our day-to-day lives. SM Provides a dialogic approach to the production of content as well as to the exchange of ideas, distribution, interpersonal connections, and social orders. As a result, social media outpace traditional media in developing readership and authorship relationships. Thus, in the current era of computerized innovation, the unique distribution of information and the quick delivery of that information to the readers can easily be done through this SM (Social Media). SM has been gaining importance in recent times due to the 3.5 billion active users' presence on Facebook, Instagram, Twitter, linked, etc. In such an atmosphere, an exploration of leveraging social media analytics to improve library service should be initiated, with special emphasis on improving user engagement and gathering valuable feedback. It explores the nexus between SM data Analytics and information science with the goal of utilizing the abundance of data presenting social media platforms to support libraries in their endeavor to deliver services that are focused on the needs of library users. .The research uses qualitative research methods for qualitative exploration. In this qualitative analysis, the collection and analysis of user engagement such as SM shares, comments, clickthrough rates, and reaching social media platforms was done. Using these obtained data, the information needed for SM data analysis was created and explored through the SMA (Social media Analytics) Dashboard. At the end of the research, best practices and recommendations will be developed for libraries looking to use social media analytics to improve their service. These suggestions will include methods for enhancing user participation, gathering feedback more successfully, and using data to inform decision-making. In a time when digital engagement is essential to community outreach, this study attempts to equip libraries with the tools they need to use social media analytics wisely. Wayamba Library may increase user enrolment, expand service, and obtain priceless input by judiciously employing social media platforms. This will ultimately strengthen its position as a vibrant user-focused organization in the digital age.
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    Use of Research Support Services and Tools by Undergraduate of the Wayamba University of Sri Lanka
    (Department of Library and Information Science, University of Kelaniya, Sri Lanka, 2023) Dayananda, A.P.M.M.D.B.; Jayawardana, K.G.I.; Ransara, P.W.A.S.D.
    Research Support Services (RSS) and Research Tools (RT) play an increasingly important role in research. The research and education factions are two sides of a coin. Being undergraduate students, they should set up the research environment to fulfill their academic life. As the heart of the university, the main library offers several types of RSS services. “Namely”, Document Delivery Service (DDS), OPAC, ask a Librarian service, Wayamba University Institutional Repository (WUiR), and conducted workshops and Seminars to make aware of RT. (Reference management tools, Literature search, Editing tools, Antiplagiarism Software, Thesis and Dissertation Databases). This study investigated the use of research support services and tools by undergraduate students at Wayamba University. The main library gives its services to three faculties. There are the Faculty of Business Studies and Finance, the Faculty of Applied Science, and the Faculty of Technology. The objectives of the study are to identify the use of RSS and RT in Wayamba University’s main library, the purposes for using these services, and to identify the difficulties associated with using these services. Using the Krejcie and Morgan sampling table, 340 questionnaires were distributed via Google Forms using Web 2.0 technologies (E-mail, WhatsApp, and Facebook). A result shows that 72% of students were aware of research support services and tools in Wayamba University’s main library. Most of them are highly aware of the availability of the "Ask a Librarian'' service. Students stated that they used RSS to find research articles, fulfill research projects, and enhance their academic work. Students mentioned that they used research tools to avoid grammar errors, create bibliographies, decrease the plagiarism level, and find more information. Major barriers reported by the students to the use of the research support services are lack of proper marketing, lack of free time, and lack of computer lab and internet facilities. Improved research support services may motivate students to fulfill their research work and academic career development.
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    A study on misuse of library materials by university students with special reference to Kelaniya, Peradeniya, and Wayamba University Libraries
    (Department of Library and Information Science, University of Kelaniya, Sri Lanka, 2023) Dayananda, A.P.M.M.D.B.; Weerasinghe, M.K.
    The study sought to identify the misuse of library materials by university students. This study focused on ways university students misuse Library resources, the factors affecting such misuse, and the means to protect resources from such misuse. The study was conducted by using questionnaires with close and open-ended questions. The numerical approach proposed by Krijici and Morgan was carried out. Using that table students (378) were selected for the study and out of them 325 responded and the rate was 86%. When data were analyzed, 59% of respondents pointed out that the resources were seriously damaged by drawing lines on documents. And 50% stated that removing essential pages from the documents harmed resources. The issues of hiding books and removing pages of books also played a prominent role in this. The high cost was the main factor affecting students' misuse of library resources. It was 76% as a percentage. Also, inefficient library photocopying services, insufficient reader awareness programmes, inadequate self-reading facilities, and unsatisfactory opening hours of libraries were significant factors. Several strategies were offered to guard resources from misuse. They were reducing the price of photocopying services, organizing user awareness programmes, and expanding electronic library services. The librarians also stated that they had to organize user awareness programmes, install electronic security systems and cameras, and expand library services. To evade the misuse of library materials, university students need to improve their library usage. In that case, library management should extend the opening hours of the university library. Awareness programmes should be organized as one of the main activities to improve the present status. These programmes can provide them with a practical understanding of the distribution of library resources and how they are organized and accessed. In conclusion, this study identified the factors affecting university students' misuse of resources and the measures and remedies to be adopted by the libraries to reduce them.