International Conference on Library and Information Management (ICLIM)
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Item User Satisfaction of Information Resources, Services and Facilities in Libraries in Sri Lanka: based on Selected Public Libraries in Kurunegala District(3rd International Conference on Library and Information Management, Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2019) Kalpani, M.P.S.The main purpose of a library is to fulfill the information needs of the society. With the advent of new ICTs, information is increasingly being emerging in various media. Therefore, as did earlier, the library services should act as a social service provider to serve the needs of the reader community at present. The main objective of this paper is to study the readers' satisfaction with the information resources, library services and facilities provided by the public libraries in Sri Lanka. Other objectives include identifying the library resources available in public libraries, studying what text services are provided by the public libraries, identifying the reader's understanding of the services and facilities provided by the public library's information sources, and studying the relationship between library staff and readers and the identification of the problems that affect, how readers are satisfied and the problem and issues facing public libraries in Sri lanka. The survey method is expected to be used as the research method. Public Libraries in the country as per the Census of Libraries published by the Sri Lanka National Library and Documentation Service Board (NLDSB) will be the study population and the sample will be selected from 20 libraries using ten readers who registered in each types of library under the Municipal, Urban and Pradeshiya Sabha authorities totaling 200 readers as the study sample. It is expected to be collect data using the age group 16 to 55 of the reader category. It is expected to obtain primary data through a structured questionnaire and interviews with librarians. The aim is to obtain secondary data from the annual reports and directories published by NLDSB and respective libraries, dissertations, research journals, As a result of this research, steps can be taken to further development of the services of the public libraries in Sri Lanka. Actions can be identified for the improvement of reader services in such libraries.Item A Study on User Satisfaction of Undergraduates of Vavuniya Campus of the University of Jaffna, Sri Lanka(Department of Library and Information Science, Faculty of Social Sciences, University of Kelaniya, Sri Lanka, 2016) Shanmugathasan, S.Academic libraries play a pivotal role in the transmission of information and knowledge in higher educational institutions. The user community is the most important component of a library. Every information service exists for the sole aim of satisfying its users. This study investigates to explore the utilization and user satisfaction of the Vavuniya Campus Library. The study was carried out using a survey methodology by employing 150 undergraduates chosen across two faculties of five degree programs on the stratified random sampling technique for the study. The results showed that though overall satisfaction with the Library services recorded a satisfactory rating, there is more room for improvement as far as the services and resources. There is lack of adequate facilities, especially inadequate space and non conducive environment, and internet or ICT services in the Campus Library. It is recommended to house the library in a permanent building with full fledged facilities.