Commerce and Management
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Item Online Learning Experience During Covid-19 Pandemic: Empirical Evidence from Management Undergraduates of Private Universities in Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2023) Rathnakara, K. A. K. S.In 2020/21, the Covid-19 pandemic impacted the entire planet on several levels. Regardless of their state of development, practically all economies were severely impacted. The education industry was one of the most severely impacted industries by the pandemic. It posed numerous challenges and disruptions in all aspects of educational operations, including the delivery of lectures and the completion of assignments. Working from home was established in most countries, and it was also applied to the education sector. As a result, the primary goal of this study was to evaluate university undergraduates' online learning experiences in Sri Lanka. This research digs deeper into the challenges and benefits of online learning, as well as satisfaction levels and acceptance of online learning as the new normal. According to the data, Management faculty undergraduates at non-state universities received varying levels of technical support from their relevant institutes and used a variety of online learning technologies. The most significant benefit, according to the research, is the ability to work flexible hours. Lack of student participation, lack of face-to-face contacts, internet connectivity, and technological concerns were the most common issues. Furthermore, undergraduates were found to be partially satisfied with online education but to have a higher acceptance of it.Item Assessing Online Teaching Experience during the Covid-19 Pandemic: With Special Reference to the Lecturers Specialized in Management, Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2021) Rathnakara, K. A. K. S.The entire world was terrifically affected by the Covid-19 pandemic in 2020/21 at different levels. However, almost all the industries including tourism, manufacturing, apparel, education and banking, and finance were utterly affected by this situation. The education sector can be recognized as one of the key sectors deleteriously affected by the pandemic as it created a lot of complications in all the spheres of educational operations including delivering lectures, holding examinations, and conducting assignments. Most of the countries introduced the working from the home concept which was also applied to the education sector as well. Hence; the main objective of this research was to assess the online teaching experience of the Management faculty lecturers in Sri Lanka. This study further explores the difficulties and benefits of online teaching experienced by the lecturers, the level of satisfaction and acceptance of online teaching for future purposes. The findings suggest that lecturers were provided different levels of technical support from their relevant institutes and used different combinations of tools for online teaching. The study further revealed that the main advantage was flexible hours, while; lack of student engagement; lack of face-to-face interactions, internet connection, and technical problems were the most common difficulties. Furthermore, it was found that lecturers were partially satisfied with online education but showed higher acceptance of online education in the future.Item Passenger Service Dominance through Brand Loyalty: An Idiosyncratic View of Starline Bus Service (Pvt.) Limited(Faculty of Commerce and Management Studies, University of Kelaniya., 2020) Kashem, M. A.Continuous improvements of bus services ensure passengers’ well-being. Quality services amalgamated with low price are dominating factors to change passengers’ views in this aspect. With contentions to previous ideology, passengers’ choices stick to a particular bus service provider especially Starline Bus Services (Pvt.) Limited, Bangladesh in compare to other transport (bus) services available on the way of Feni to Chittagong. Hypotheses were set based on fact-finding relationships and justified through 411 sample responses both for loyalty and satisfaction in relation to key predictors like quality service, one stop service, waiting time, price, income, and brand belief and found very convincing roles of the same to develop impregnable brand loyalty of Starline. As a result, those predictors possibly opted to create supremacy in travel service in this region and even considerable factors in future for building loyalty toward passenger travelling services.Item THE IMPACT OF TECHNOLOGY INTERVENTION ON STRESS MANAGEMENT WITH MEDIATING EFFECT ON THE JOB SATISFACTION OF PRODUCTION LEVEL EMPLOYEES IN THE RUBBER PRODUCTS MANUFACTURING INDUSTRY IN COLOMBO DISTRICT(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Bandara Y.M.W.A.R.; Janadari M.P.N.This is a study that investigates the influence of technology on stress management as mediated by job satisfaction within a cross-section of production employees in the rubber manufacturing industry in Colombo. The speeding advancement of technologies has impelled new ways of stress management for employees in rubber products manufacturing industry and its consequent impact on overall job satisfaction. The research has been conducted by taking quantitative approach methods, collecting data through surveys from 103 samples drawn from the production employees working within the rubber products manufacturing companies in Colombo District. And data analysis has been done by using SPSS software: descriptive statistics, correlations and regressions have been carried out. Further, it analyzed the link between the use of technology such as automation and digital tools which are using of production level employees for stress management and its impacts made by stress management on job satisfaction. Findings from the research prove that there is no positive relationship between the technology intervention on stress management. And the relationship between technology intervention and the job satisfaction is positively accepted. When it comes to the mediating effect results, the technology has a significant impact on stress management through job Satisfaction. According to recommendations, the study is completed with options for firms to adopt and test that embrace their technological innovations as part of human resource-strategizing operations to create a healthier work environment and performance improvement within their organization.