Commerce and Management

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    IMPACT OF DIGITAL LEADERSHIP SKILLS ON EMPLOYEE’S PSYCHOLOGICAL WELLBEING: A STUDY OF EMPLOYEES IN APPAREL INDUSTRY, COLOMBO DISTRICT, SRI LANKA
    (Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Sadhana, J.; Ranasinghe, V.R.
    In times of rapid digital transformation, fast development, and technological growth, more and more organizations rely on digital leadership to help navigate the complexity of modern-day workplaces and ensure employees' psychological well-being. The purpose of this study is to identify the relationship between digital leadership skills and employee’s psychological well-being. This study investigates the impact of digital leadership skills on employees' psychological well-being within the apparel industry in Colombo, Sri Lanka. This research is deductive. This research was conducted using a survey research strategy and quantitative research method. The sample size was 392, data collection was done through a self-administered questionnaire and convenience sampling technique. A Google form was created and distributed to collect data. The number of employees who responded was 310 among 392 employees. Statistical Package for Social Science (SPSS) version 23.0 was used as a tool for data analysis and both descriptive and inferential statistics, namely correlation and regression were used to analyze data. The results indicate that digital leadership skills have a positive relationship with employee’s psychological well-being.
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    Impact of Psychological Characteristics with the Mediating Effect of Psychological Wellbeing on Job Performance: A Conceptual Paper With Reference to Services Sector Research Propositions
    (Faculty of Commerce and Management Studies, University of Kelaniya, 2015) Javed, S.; Sambasivan, M.; Dissanayake, D.M.R.
    The purpose of this conceptual paper is to find out the impact of psychological characteristics on job performance with the mediating effect of psychological wellbeing of customer service representatives. . Relevant literature article have been perused and accordingly the proposition were proposed. It was found out from the literature that psychological characteristics such as emotional intelligence, psychological ownership and psychological capital play a vital role in the context of call center’s customer service representative’s job. In addition to this it was also found out that psychological wellbeing mediates the relationship between these personality characteristics and job performance. The research limitation is that conceptualized perspective of the variables mentioned have not being tested. The insight gain from this study will help in selection and recruitment strategies. The most prominent feature of the call center job is to interact with customers so while recruiting mangers can identify the factors that to what extent individuals are able to cope with proactive aspects of the call center job. This conceptual paper will contribute to the customer service literature by providing practical affirmation on the antecedents of psychological wellbeing.