Commerce and Management

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    The Impact of Cloud Kitchens on Customer Satisfaction: A Comparative Study with Traditional Restaurants in Sri Lanka
    (Department of Marketing Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Madhushani, A. H. L. H. H.; Karunanayake, R. K. T. D.
    The food and beverage industry is undergoing a transformative shift, driven by technological advancements and evolving consumer preferences. One of the most significant developments in this sector is the rise of cloud kitchen delivery-only food service models that operate without physical dining spaces. These virtual kitchens prioritize operational efficiency, affordability, and digital adaptability, providing a modern alternative to traditional dine-in restaurants. This study examines the impact of the absence of physical dining spaces in standalone cloud kitchens on customer satisfaction, compared to traditional restaurants in Sri Lanka. Using a quantitative research approach, data were collected through structured questionnaires from 386 respondents who had prior experience with cloud kitchens. The study analyzed key factors influencing customer satisfaction, including price advantage, accessibility and convenience, and digital adaptability. Descriptive and inferential statistical methods, including regression analysis, were used to evaluate these relationships. Findings indicate that price advantage plays a pivotal role in customer satisfaction, primarily due to lower overhead costs. Accessibility and convenience, facilitated by user-friendly digital platforms, emerged as significant contributors to positive consumer experiences. Additionally, digital adaptability, such as seamless online ordering and payment systems, further enhanced customer satisfaction. The results suggest that cloud kitchens outperform traditional restaurants in meeting modern consumers’ expectations for affordability and convenience. The regression model explained 66.6% of the variance in customer satisfaction, reinforcing the competitive advantages of cloud kitchens. However, the study’s geographic focus on urban Sri Lanka and the exclusion of factors such as food quality and third-party delivery services present opportunities for future research. From a theoretical perspective, this study extends the understanding of digital-first business models and their impact on consumer behavior. From a practical standpoint, the findings offer valuable insights for restaurateurs and policymakers to optimize cloud kitchen operations, integrate digital technologies, and develop regulatory frameworks that support sustainable growth in this sector. As cloud kitchens continue to disrupt traditional dining paradigms, these insights provide a foundation for innovation, adaptation, and long-term industry transformation.
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    A Study on Consequences of Poverty : A Case Study in Vavuniya District of Sri Lanka
    (2011) Phillip, P.G.; Arulrajah, J.A.
    In 21st century, poverty still remains as the greatest challenge and threat to the first goal of the Development Goals (MDG) ?Eradicating extreme poverty and hunger?. The result show that the poverty head count index dropped down to 7.6 in 2009 (Department of Census and Statistics). But it is not only one dimension of poverty, there are many dimensions contributing to the people to becoming poor. Vavuniya District of northern Province was selected to analyze the Consequences of poverty. This study depends on primary and secondary data. Descriptive statistic analysis was used to analyze the result using SPSS 11.0. The results represent that the 75% of households among the 100 sample, major livelihood is the labor. 89% families? monthly income is between Rs 5000 to Rs 10000. This reflects the income poverty and deprivation. 71% of families? monthly spending is Rs 5000 to Rs 10000. This represents the less saving habit among the poor. 95% of families are do not own any paddy lands. Regarding to the education 92% of heads of the family has only primary education. 57% families haven?t got the electricity facilities and 100% of the sample facing problem with hospital accessibility. According to the cross checking among these variables, 75% labour families about 93% of them earning is between Rs 5000 ? 10000 and among the total agriculture families more than 93% of them earning the first range of income. 92% of the parents with primary education 83% of them earning is between the income range of Rs 5000 ? Rs 10000. Direct transfer benefits from the Food Stamp Program are progressive and have a greater impact on poverty than uniform allocations from the same budget. Economic growth could reduce poverty considerably. Development strategies should first focus on household level. Second is at the community level. Third is at the level of the state through provision of various welfare measures.