Commerce and Management

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Subject: search.filters.subject.Total Quality Management

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    Entrepreneurial Orientation and Total Quality Management: Evidence from an Automobile Sensor Manufacturing Organization
    (3rd International Conference for Accounting Researchers and Educators - 2017, 2017) Soysa, R.; Wijethilake, N.W.M.U.C.B.
    Entrepreneurship plays an important role in today’s dynamic business world. One of the key factors of achieving organizational success is the application of Total Quality Management (TQM). In particular, this study examines; (i) what entrepreneurial characteristics support the implementation of TQM best practices and (ii) how entrepreneurs implement TQM best practices. The study examines the proposed research objectives by referring to the case organization of Lanka Harness Limited, an automobile seatbelt sensor switches and harness manufacturing organization for world’s leading automobile brands. Training, inculcating a quality culture, trust culture coupled with Toyota Production Quality Management System resulting a unique Lanka Harness System, adopting lean manufacturing techniques developed by Japanese quality systems were recognized as how entrepreneurs implement TQM best practices. Therefore, this study contributes to expand the organization adheres to strict quality standards where the defect tolerance rate is one part per million (1 ppm) outputs. The case organization has no competitors thus making it a unique organization that has achieved the highest quality standards. The boundaries of knowledge pertaining to entrepreneurial orientation and TQM especially in the Sri Lankan context. The study concludes with a discussion of the insights generated by the findings linking with theoretical knowledge and directions for future research.
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    The Buddhist perspective of continual improvement
    (University of Kelaniya, 2016) Jayawardane, T.; de Alwis, A.C.
    Continual Improvement (CI) is closely linked to Japanese quality management. As the CI concepts were developed in a strong Buddhist culture in the background, a remarkable similarity can be seen between CI and Buddhism. This paper reveals the overlap between various sciences of CI and various Suttas’ in the Sutta Pitaka of Buddhism as the main reference body. Sutta Pitaka is one of the three key branches of Tripitaka which is the oldest and most original text available on the Buddhist philosophy. The similarities that are observed deep inside the tools, techniques and behavioral branches of CI such as cause and effect relations, problem validation, problem solving sequence, problem types, corrective and preventive action, nonconformity, autonomy and knowledge are discussed in detail.
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    Assessing the Implementation of Total Quality Management in Education Administration Institutions in Central Province, Sri Lanka
    (2014) Abeykoon, M.W.M.; de Alwis, C.
    The purpose of this study was to assess the implementation of TQM aspects among education administration institutions in the central province, Sri Lanka. This study focused on identifying the level of Hard TQM implementation and Soft TQM implementation among selected education administration institutions. A five point Likert scale questionnaire was used as the key instrument of data collection. The data were obtained from a survey of 41 administrators in education administration institutions in central province. The findings suggest that the level of hard TQM implementation is at a high level and the level of soft TQM implementation is at a moderate level. Further the study reports that the level of hard TQM implementation is higher than the level of soft TQM implementation. Among the studied Hard TQM techniques Quality Circles is reported as the most adopted technique. Customer / Citizen Satisfaction and Top Management Commitment and Support are the top principles adopted among the studied Soft TQM practices. In addition to that, report revealed that there is no significance difference in between districts in central province when implementing hard TQM and soft TQM.