Emotional Works and Turnover Intention of Sri Lankan Nurses

Abstract

In the quest for the concept of emotional work, it is apparent that comparing to the international context there are much less research done in Sri Lanka. Thus, by filling the existing gap this study analyses the relationship between emotional works and turnover intention of nurses. The problem of the study was to find out whether there is a relationship exists between emotional works and turnover intention of nurses in Sri Lanka. This study applied quantitative and a cross-sectional survey design where data was collected through a structured questionnaire. Random sampling technique was applied to select the sample of 170 nurses in a selected district. Findings revealed that emotional works; surface acting and deep acting are significantly positively related to turnover intention. Meanwhile, findings verified that as a whole there is a significant positive relationship between emotional works and turnover intention of nurses in Sri Lanka. The present study updates the current literature in the arena of emotional works.