Pushed To the Brink: A Conceptual Paper on How Overwork Climate and Abusive Supervision Fuel the Intention to Quit Among Employees in Malaysian Banks

Abstract

This study investigates the predictors of turnover intention among employees in the Malaysian banking sector, focusing on the role of overwork climate and abusive supervision. The banking industry in Malaysia is characterized by high work pressure and competitive demands, making turnover intention a critical concern for organizational performance and human resource management costs. The emphasis on overwork climate and abusive supervision as primary predictors stems from their pronounced influence on stress levels and job dissatisfaction within this high-pressure context. These factors are posited to be more salient in determining employees' decisions to leave, compared to other potential predictors. This study will employ a quantitative research approach, employing a cross-sectional survey design to collect data from a representative sample of banking employees in Malaysia. The data will be analyzed using Structural Equation Modelling (SEM) to assess the direct and indirect effects of overwork climate and abusive supervision on turnover intention. By understanding the relationships between these variables and turnover intention, this study seeks to contribute to the existing body of literature, offering a nuanced understanding of the unique work dynamics present in the Malaysian banking sector. The anticipated findings aim to inform management practices by highlighting the importance of addressing overwork and abusive supervision as key strategies for reducing turnover rates. Ultimately, this research aspires to enhance employee satisfaction and commitment, thereby promoting a more stable and productive workforce.