Impact of job satisfaction on job performance of non-executive employees in hotel industry: with reference To Kalutara district

Abstract

These days all organizations recognized the organizations can gain competitive advantage in market place only if it has employees who possess positive work related attitudes. Job satisfaction is one of the most important attitudinal factor on job performance .This study was made to measure the impact of job satisfaction on job performance of non-executive employees in hotel industry (star hotels) with regard to Kalutara district , Sri Lanka. On the scenario of continuous discussions on challenges faced by hotel industry in Sri Lanka, human involvement is yet to be considered as a significant organizational factor. There are several human resources glitches in hotel industry. It has made a vast impediment to minimize the effort of the achieving organizational objectives in the hotel industry.

The data were collected from a stratified randomly selected sample of 250 non -executive employees in the hotel industry (star hotels) by administrating a structured questionnaire, which consisted of 38 questions/statements with 5 points scale. The data analyses consist of correlation and regression. The findings reveal that, job satisfaction was correlated with job performance of non-executive employees. Also there was an impact of job satisfaction on job performance of non-executive employees. Based on the findings valuable suggestions provided to the managements of hotel industry with regard to Kalutara district Sri Lanka to minimize the existing issues.