IMPACT OF JOB STRESS ON NON-MANAGERIAL EMPLOYEES’ JOB PERFORMANCE IN LOGISTIC INDUSTRY IN COLOMBO DISTRICT, SRI LANKA

Abstract

In the modern-day world, job stress has become the prevalent discussion in many countries and organizations due to a variety of factors such as globalization, technological development, economic and political problems, work demands and societal pressures. Employees in the Logistic industry, especially non-managerial employees, experience high levels of job stress and it significantly influences employee performance and organizational success. In this research study, a systematic empirical study was conducted to fill out the contextual gap with the objective of examining the impact of job stress, including dimensions of work overload, role ambiguity, and time pressure, on the non-managerial employees’ job performance in the Logistic industry in Colombo district, Sri Lanka. Through a quantitative research approach, researchers aimed to answer the research questions by using a survey method in this study. Time horizon of the study was cross sectional and unit of analysis was individual. A sample of 166 individual non-managerial employees who are working in the banking industry in Colombo district was selected using the simple random sampling method. Using a self-administrated online questionnaire, including 29 question statements, data was gathered from respondents. The data gathered from the questionnaire was analyzed using the computer-based statistical data analysis package SPSS. The reliability and validity of the instruments were assured. The empirical findings of the study revealed that work overload, role ambiguity, and time pressure have a significant negative impact on non-managerial employees’ job performance in the Logistic industry in Colombo district. Ultimately, the findings of this research study concluded that job stress has a significant negative impact on non-managerial employee performance in the Logistic industry in Colombo district, Sri Lanka.