5th Student Symposium - 2018

Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/20184

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Author: search.filters.author.Dharshani, R. K. N. D.

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    The Impact of Organizational Citizenship Behavior on Customer Loyalty: A Study of Employees in South Asia Textile (Pvt) Limited
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Wijayasinghe, M. P.; Dharshani, R. K. N. D.
    The main purpose of this study is to identify the impact of employee organizational citizenship behavior on customer loyalty in South Asia Textile (Pvt) Ltd. The study utilized a quantitative methods and it is cross-sectional study. This is an explanatory research and survey technique is followed. Standard questionnaire was used to collect data. To analyze data SPSS (Statistical Package for the Social Science) was used. Pearson correlation and multiple regression analysis were used as analytical tools. Findings revealed that there is a positive relationship between employee organizational citizenship behavior and customer loyalty. Further, regression analysis showed that there is a minimum impact on organizational citizenship behavior on customer loyalty. The study helps to identify the areas of what are the most facilitating components for the customer loyalty in order to increase their loyalty
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    The Impact of Supervisor Emotional Intelligence on Subordinate Employees' Job Performance: A Study of Operational Level Employees in Apparel Industry
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Vasundara, W. K. P.; Dharshani, R. K. N. D.
    This study examined the impact of supervisor emotional intelligence on their subordinates’ job performance in lower level employees in one of leading garment manufacturing companies in Sri Lanka. 125 operational level employees who attached to various functional units were selected as the sample using simple random sampling technique. This study is deductive and quantitative. Data were collected through a questionnaire. Results revealed that supervisors’ emotional intelligence components (i.e., self-awareness, self-regulation, self-motivation, social awareness and social skills) have no impact associated with the subordinate job performance in this context. This study contributes to theory and practice.
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    The Impact of Green Human Resource Management towards the Career Development of Employees: A Study of Frontline Employees in the Hotel Industry Sri Lanka
    (5th HRM Student Research Symposium 2018, Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2018) Upamali, D. P. F.; Dharshani, R. K. N. D.
    This study investigates the impact of green human resource management on career development of the employees of the Hotel and Tourism Industry in Sri Lanka. Data were collected from the randomly selected Green Hotels’ front line employees in Matale and Dambulla areas in Sri Lanka using a questionnaire. A quantitative methods were used to analyze data. The results revealed that there is a positive moderate impact of Green HRM on career development of front line employees. There are many other factors which can affect the career development of employees such as personality, education, culture and job performance. This study also sought to determine the Green HRM practices of the hotel and tourism industry in Sri Lanka. It was evident from the sustainability policies obtained from the hotels which was selected for the data collection process