Commerce and Management
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Item Enhancing Employee Performance in Sri Lanka's Hospitality Industry: The Roles of Organizational Culture, Autonomy, and Counselling(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2024) Dangalla, D. K. T.; Prabuddha, C.; Amarasinghe, T. W. G. M. R.The hospitality industry in Sri Lanka is a vital contributor to the economy but faces challenges like high staff turnover, skill gaps, and employee dissatisfaction. This study examines the impact of organizational culture, job autonomy, and counselling on employee performance, focusing on the mediating roles of motivation and organizational commitment. Using a survey of 350 operational-level employees in Colombo city hotels, the research employs quantitative methods, including regression analysis. Findings reveal that job autonomy and counselling significantly enhance employee performance, while organizational culture shows no direct impact. Motivation and organizational commitment mediate the relationships between these variables and performance, highlighting their importance in fostering workforce productivity. These insights provide actionable recommendations for hotel management to improve employee satisfaction and service quality, ultimately strengthening the sector’s sustainability and success. This study enriches literature by addressing performance challenges specific to Sri Lanka’s hospitality industry.Item Training and Its Impact on the Performance of Operational Level Employees in Selected Apparel Companies(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2021) Rasangi, D. H. W.; Malalage, G. S.Training is a vital function in an ever-changing and fast-moving corporate world. The need for managers to have a high-performing workforce through proper placement of the training and development process to survive new business challenges is curtailed. The general research objective of this study is to investigate the impact of training on employee performance in selected apparel companies in Sri Lanka. Specific research objectives of the study are to investigate the impact of training need analysis on employee performance, to investigate the impact of training design on employee performance, to investigate the impact of training implementation on employee performance, and finally to investigate the impact of training evaluation on employee performance in selected apparel companies in Sri Lanka. The study population was 600 operational employees from three selected apparel companies in the Panadura area. The sample size was 200 operational level employees considered 1/3 of the population in selected apparel companies located in the Panadura area. A paper-based structured questionnaire was administered to collect data Based on the regression analysis, training design, training implementation, and training evaluation in the workplace have shown significant association with employee performance. The study proved a positive relationship between independent variables and employee performance.Item Impact of Flex-Work on Employee Performance: Study of Executive-Level Employees in IT Industry of Sri Lanka(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2021) Nayanathara, S. W. A. W. M. D.; Karunarathne, R. A. I. C.Employee performance plays an important role in every organization. In the modern business world, it is important to examine the effect of flex-work on employee performance as it is a widely discussed topic during the COVID-19 pandemic situation. Although, scholars have already examined the effect of flex-work practices and their outcomes, the results are inconsistent. Thus, the current study aimed to examine the lacuna in literature, which is impact of flex-work on employee performance. To attain this purpose, researchers collected data from 169 executive-level employees in three IT firms in Western Province, Sri Lanka. Data were analyzed using descriptive statistics, correlation, and regression with the aid of SPSS. The findings of the study revealed that there is a significant impact of flex-work on employee performance, where employee performance will increase with the improvements in flex-work. Theoretical and practical implications are discussed.Item THE IMPACT OF LEADERSHIP STYLE AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE: WORK MOTIVATION(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Athapaththu, D. A. M. R. C. J.; Rebecca, E.This study investigates the impact of leadership style and work environment on employee performance, with a focus on the mediating role of work motivation. Employee performance outcomes are significantly influenced by leadership style and a positive work environment. In order to investigate this impact, the researcher focused on only one selected IT company. Leadership style, work environment and work motivation play a pivotal determinant of the employee performance. A comprehensive literature review serves as the foundation for the research, including theories and empirical findings from leadership style, work environment, work motivation and employee performance. A cross-sectional quantitative research framework applied for the conduct of this study. Data was collected through a structured questionnaire and the study used employs survey and Statistical Package for Social Sciences (SPSS) analysis for data collection and interpretation. The analyzed results indicate that there is a positive impact of leadership style and work environment on employee performance with the mediation effect of work motivation. Consequently, this study provides significant implications for the company determining strategies to enhance employee performance and to retain the talented employees within the organization.Item THE IMPACT OF PSYCHOLOGICAL SAFETY ON EMPLOYEE PERFORMANCE; SPECIAL REFERENCE TO THE FAST-FOOD MANUFACTURING INDUSTRY IN WESTERN PROVINCE, SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Wimalasuriya, W.A.S.D.; Harshani, M.D.R.The purpose of this research is to identify impact of psychology safety on employee performance in fast-food manufacturing industry in western province. In addition to that, this study intends to contribute to filling the empirical gap related to the impact of psychological safety on employee performance in the fast-food manufacturing industry. There is a less research context in fast food manufacturing in Sri Lanka. The convince sampling method will be used in selecting respondents for the study. The researcher collected data from 144 executive level and above staff employees in the fast-food manufacturing industry through a questionnaire. In the data analysis, the researcher employed SPSS software. Simple linear regression and multiple linear regression analysis methods were used in data analysis to achieve the research objectives. According to the research, the results indicate that psychological safety and knowledge sharing have a positive relationship with employee performance. The researcher provided several implications based on the study's results. Also, the study cleared the path for future research areas on psychological safety and employee performance.Item IMPACT OF WORK LIFE BALANCE ON EMPLOYEE JOB PERFORMANCE OF GENERATION Z IN ABC COMPANY SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Rajapaksha, R.M.M.M.; Gunasekara, V.M.The Job performance of employees is an important determinant of the success of any company. Many of the determinants of job performance have been investigated in the extensive literature, job performance has been under-investigated and its impact on job performance in the logistics industry has not yet been studied significantly in the Sri Lankan context. Bridging the gap in the context, the current study assessed the impact of work-life balance on the job performance of Gen Z employees of ABC Company in the Logistics industry in Sri Lanka. Work-life balance is measured by three dimensions, namely schedule flexibility, manager support and job autonomy. In this research, the focus was only on the job performance of Gen Z employees of ABC Company. For this, a cross-sectional study was conducted among a sample of 115 employees in the organization. Primary data were collected through a standard questionnaire. The collected data was analyzed using correlation, regression and descriptive statistics using SPSS. Finally, it was found that there is a positive relationship between manager support and employee job performance, a positive relationship between job autonomy employee and job performance, and a positive relationship between schedule flexibility and employee job performance. Overall, it was revealed that there is a positive relationship between work-life balance and employee job performance.Item IMPACT OF PERCEIVED HUMAN RESOURCES MANAGEMENT PRACTICES ON EMPLOYEE PERFORMANCE OF LOWER-LEVEL EMPLOYEES IN ABC RUBBER PRODUCTS MANUFACTURING COMPANY IN SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Perera, K.A.N.D.; Gunasekara, V.M.The purpose of this study was to examine the impact of perceived human resource management practices on employee performance of lower-level employees in ABC rubber products and manufacturing company. Specifically, it looked at how performance appraisal, compensation and reward management, employee relation and training & development affect employee performance. Lower-level employees were included in the sample. Sample size was 134 employees in ABC rubber products and manufacturing Company. The current study is a quantitative study. Correlation analysis and regression analysis were conducted to test how well the impact of the perceived human resource management practices could predict employee performance. The results demonstrate that key factors influencing employees to perform their jobs include certain HRM methods, including performance appraisal, compensation and reward management, employee relations, and training and development. It was discovered that the main elements influencing employees' intentions to perform on the job were compensation & reward management, as well as their interactions with coworkers. As a result, it is advised that the businesses keep up and enhance their current employee relations and training initiatives. Further, it is recommended to revise the outdated HRM procedure with in the company as well.Item THE IMPACT OF JOB SATISFACTION AND KNOWLEDGE SHARING BEHAVIOR ON EMPLOYEE PERFORMANCE(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Prasadika, S.K.S.; De Silva G.H.B.A.This study examines the impact of job satisfaction and knowledge sharing behaviors on employee performance in organizations. Job satisfaction, characterized by employees’ overall feelings of satisfaction with their jobs and the fulfillment of their roles, plays a critical role in increasing productivity and commitment. When employees are satisfied, they are more likely to engage in positive behaviors that contribute to their performance, including collaboration and innovation. Knowledge sharing behavior, on the other hand, is defined as the willingness to share expertise, skills, and information with colleagues, fostering a collaborative work environment, and promoting collective problem-solving. This research shows that high levels of job satisfaction led to increased knowledge sharing behavior, which in turn improves individual and team performance. By analysing data from a variety of organizational settings, the study aims to provide insights into how fostering job satisfaction can create a culture of knowledge sharing, ultimately leading to improved employee performance. These findings are expected to provide valuable implications for managers seeking to enhance organizational effectiveness by prioritizing employee satisfaction and encouraging open communication and collaboration among team members. This research contributes to the existing literature by linking two critical factors – job satisfaction and knowledge sharing – thereby highlighting their combined impact on enhancing employee performance and organizational success.Item IMPACT OF JOB STRESS ON NON-MANAGERIAL EMPLOYEES’ JOB PERFORMANCE IN LOGISTIC INDUSTRY IN COLOMBO DISTRICT, SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Pramodya, K.M.G.T.; De Silva G.H.B.A.In the modern-day world, job stress has become the prevalent discussion in many countries and organizations due to a variety of factors such as globalization, technological development, economic and political problems, work demands and societal pressures. Employees in the Logistic industry, especially non-managerial employees, experience high levels of job stress and it significantly influences employee performance and organizational success. In this research study, a systematic empirical study was conducted to fill out the contextual gap with the objective of examining the impact of job stress, including dimensions of work overload, role ambiguity, and time pressure, on the non-managerial employees’ job performance in the Logistic industry in Colombo district, Sri Lanka. Through a quantitative research approach, researchers aimed to answer the research questions by using a survey method in this study. Time horizon of the study was cross sectional and unit of analysis was individual. A sample of 166 individual non-managerial employees who are working in the banking industry in Colombo district was selected using the simple random sampling method. Using a self-administrated online questionnaire, including 29 question statements, data was gathered from respondents. The data gathered from the questionnaire was analyzed using the computer-based statistical data analysis package SPSS. The reliability and validity of the instruments were assured. The empirical findings of the study revealed that work overload, role ambiguity, and time pressure have a significant negative impact on non-managerial employees’ job performance in the Logistic industry in Colombo district. Ultimately, the findings of this research study concluded that job stress has a significant negative impact on non-managerial employee performance in the Logistic industry in Colombo district, Sri Lanka.Item 24 IMPACT OF THE WORKPLACE DIVERSITY ON EMPLOYEE PERFORMANCE OF MIDDLE-LEVEL EMPLOYEES IN SELECTED CONSTRUCTION COMPANY IN SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Amarasinghe, A.T.N.; Welmilla, I.In today’s business world, workplace diversity is considered as one of the much-debated topics. Diversity is viewed as an all-inclusive strategy to enhance employee performance and improve an organization’s reputation. Workplace diversity is a multi-faceted concept that will continue to evolve as more industries move toward a global marketplace. Therefore, the purpose of this research is to study the impact of the workplace diversity on employee performance, conducted in a selected construction company in Sri Lanka. The construction sector is recognized as an emerging sector in Sri Lanka, and this sector is well known as an under-researched area. This study is significant as such research projects have been sparse in the Sri Lankan context and this research aims to fill that gap. The analysis was mainly based on 103 middle level employees from the company selected through convenience sampling. Primary data were collected using a self-administrated questionnaire and analyzed through a deductive approach. The results obtained through regression analysis indicated that workplace diversity has a positive impact on employee performance. The researcher identified few limitations of this research. Time constraint was one of the problems. Respondents tend to be biased in answering the questionnaire provided by the researcher because the respondents were chosen from a single company. In conclusion, when management in the construction sector makes decisions regarding employee performance, they should consider not only the workplace diversity but also, other factors that can affect employees.