(Journal of the University Librarians Association of Sri Lanka, 2008) Jayasundara, C.C.
This paper reviews the prevailing literature on Knowledge
Management in banking industries. The purpose of KM is to value
to information resides in organizations resulting value addition to
their tasks and ultimately to approach competitive advantage.
Most common KM applications identified in the banking industries
are risk management. Customer Relationship Management/Marketing (CRM), performance evaluation etc,
Decision Support Systems (DSS), data where houses and data
mining are rapidly growing techniques in this particular sector.
However, most banks around the world do not use
comprehensive knowledge management systems while other
financial organizations in the same disciplines do.
