Symposia & Conferences
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Item IMPACT OF WORKLOAD ON JOB STRESS AMONG NURSES IN GENERAL HOSPITALS IN KEGALLE DISTRICT WITH THE MODERATING ROLE OF LOCUS OF CONTROL(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Kulathunga K.P.N.; Gunasekara V.M.The purpose of this research is to identify the impact of workload on job stress among nurses in general hospitals in the Kegalle District. In addition to that, this study intends to contribute to filling the knowledge gap by looking into the relationship between workload and job stress among nurses. Although there is literature on workload, job stress and locus of control in the western context, there is a dearth of research in the Sri Lankan context to test the impact of workload on job stress among nurses in general hospitals. This study explored the relationship and examined the impact of workload on job stress among nurses who work in general hospitals in Kegalle District while considering the locus of control as the moderator. This research is deductive (theory–testing) research. The research was conducted using a survey research strategy and quantitative research method. General hospital nurses in the Kegalle District were chosen as the population of the study. The sample size was 265 and data collection was done through a self-administered questionnaire. Statistical Package for Social Science (SPSS), version 23.0, was used as a tool for data analysis, and both descriptive and inferential statistics, namely correlation and regression were used to analyze data. The results indicate that there is a positive impact of workload on job stress among nurses in general hospitals in Kegalle District, and locus of control does not moderate the relationship between workload and job stress among nurses.Item IMPACT OF JOB STRESS ON NON-MANAGERIAL EMPLOYEES’ JOB PERFORMANCE IN LOGISTIC INDUSTRY IN COLOMBO DISTRICT, SRI LANKA(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Pramodya, K.M.G.T.; De Silva G.H.B.A.In the modern-day world, job stress has become the prevalent discussion in many countries and organizations due to a variety of factors such as globalization, technological development, economic and political problems, work demands and societal pressures. Employees in the Logistic industry, especially non-managerial employees, experience high levels of job stress and it significantly influences employee performance and organizational success. In this research study, a systematic empirical study was conducted to fill out the contextual gap with the objective of examining the impact of job stress, including dimensions of work overload, role ambiguity, and time pressure, on the non-managerial employees’ job performance in the Logistic industry in Colombo district, Sri Lanka. Through a quantitative research approach, researchers aimed to answer the research questions by using a survey method in this study. Time horizon of the study was cross sectional and unit of analysis was individual. A sample of 166 individual non-managerial employees who are working in the banking industry in Colombo district was selected using the simple random sampling method. Using a self-administrated online questionnaire, including 29 question statements, data was gathered from respondents. The data gathered from the questionnaire was analyzed using the computer-based statistical data analysis package SPSS. The reliability and validity of the instruments were assured. The empirical findings of the study revealed that work overload, role ambiguity, and time pressure have a significant negative impact on non-managerial employees’ job performance in the Logistic industry in Colombo district. Ultimately, the findings of this research study concluded that job stress has a significant negative impact on non-managerial employee performance in the Logistic industry in Colombo district, Sri Lanka.Item FACTORS AFFECTING EMPLOYEE TURNOVER INTENTION IN SRI LANKA’S HOTEL INDUSTRY WITH REFERENCE TO EXECUTIVE- LEVEL EMPLOYEES IN THE WESTERN PROVINCE(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Madusanka M. J.; De Silva G.H.B.A.This study investigates the factors influencing employee turnover intention among executive-level employees in Sri Lanka’s hotel industry, with a particular focus on the Western Province. The study aims to identify key determinants of turnover and assess their impact on employees' decisions to leave the industry. A structured online questionnaire was designed and distributed to a randomly selected sample of 127 executive and senior-level employees. The sample comprised respondents with diverse demographic characteristics, including gender, age, education level, and length of service. Data were analyzed using SPSS 25.0, employing correlation and regression techniques to examine the relationship between job characteristics, work environment, human resource management practices, and job stress on turnover intention. The findings indicate that multiple factors contribute significantly to turnover intention among executive-level employees. These factors have a direct influence on employees’ decisions to leave, emphasizing the need for proactive retention strategies. The study underscores the importance of fostering a positive work environment, implementing effective human resource management practices, and mitigating job-related stress to reduce turnover rates in the hotel industry.Item IMPACT OF ABUSIVE CUSTOMER BEHAVIOR ON EMPLOYEE JOB SATISFACTION OF FRONT-LINE BANKING EMPLOYEES: WITH THE MEDIATION EFFECT OF THE JOB STRESS(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka., 2025) Jayasekara, A.M.D.M.; Wijewantha, P.The purpose of this study is to identify the impact of abusive customer behavior on job satisfaction of frontline banking employees with the mediating effect of job stress. There are so many industries in Sri Lanka have lot of job satisfaction issues. Among them hospitals and service industry such as banks, hotels, airlines, and restaurant industry are always dealing with customers because of that they feel stress due to abusive behavior of customers. There is a lack of research related to the impact of abusive customer behavior on employee job stress and job satisfaction in the banking industry considering the other industries. This study intends to contribute to filling the theoretical and empirical gap in existing literature. Hence this was a quantitative and cross-sectional study which was based on an organization in the banking industry employees. Data was collected through a structured questionnaire using a convenience sampling technique. A survey was applied to a sample of 86 collaborators who work in branches of regional development bank and 83 responses were received. Correlation analysis and simple regression analysis were used to measure the relationship and to test the advanced hypotheses of the study by using Statistical Package for Social Sciences (SPSS). In line with the result of this study, there is a negative impact on abusive customer behavior on job satisfaction, there is a positive impact on abusive customer behavior on job stress, there is a negative impact on job satisfaction and job stress Partially mediate the relationship between abusive customer behavior and job stress. Moreover, the findings may be useful for the professionals in the same industry as well as others to get insights from the recommendation of the problem analyzed.Item Impact of Work Overload and Semester Based Work on Job Stress of Academic Staff in the State Universities in Sri Lanka(Faculty of Commerce and Management Studies, University of Kelaniya, Sri Lanka, 2016) Ranwala, R.S.; Jayatilake, L.V.K.At the beginning of the 20th century, the Sri Lankan university sector has undergone large-scale organizational change including semester based work. At the same time, literature from across the globe reports an alarming increase in the occupational stress experienced by university academic staff. This research study seeks to examine the impact of work overload and semester based work on job stress of academic staff in state universities in Sri Lanka. The research questions are, “whether the semester based work and work overload are affect for academic staff job stress? And what are the most influencing factors on job stress?” The questionnaires were used in data collection. The statements of questionnaire were measured using Five Point Likert Scale. Proportionate random sampling was used and the data were collected from 100 respondents and they were extensively used to derive conclusions. The data were analyzed using univariate and bivariate analysis. All hypothesis were substantiated and it was found that job stress was affected by work overload and semester based work. Work overload and semester based work was provided by the highest contribution to the job stress. Increasing work overload and semester based work resulted in less academic time spent on research, publishing and professional development, decreasing teaching and research standards, increasing interpersonal conflicts in academic staff relationships, negative impact on the physical and emotional health and family relationships and leisure activities of both general and academic staff. The recommendation for reducing staff stress emphasized the need for improve promotion and recognition and reward process and source more funding to increase staff numbers and improve facilities.Item The Impact of Job Related Antecedents on Employees' Intention to Stay of Operational Level Employees in Aegis Services Lanka (Pvt) Limited(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, 2015) Alwis, K.A.M.H.; Mohan, D.U.This research is an attempt to examine the impact of job related antecedents and intention to stay among operational level employees in Business Processes Outsourcing industry, which is a continuous challenge for BPO companies in Sri Lanka. In this study three main HR practices namely training and career development, compensation and benefits and performance appraisal and job stress and work environment have been selected as job related antecedents, under independent variable and evaluate the effect of these antecedents on operational level employees' intention to stay in the current employment. The objectives of the study include identifying the impact of intention to stay with training and career development, compensation and benefits, performance appraisal, job stress and work environment. Five hypotheses were formulated in this research. The data was collected from a randomly selected sample of 80 operational level employees in a BPO company, Sri Lanka. A structured questionnaire was administered to collect data. Data were analyzed using SPSS. The results of the study revealed that there is a positive and significant correlation between training and career development, compensation and performance appraisal with intention to stay while the relationship between job stress and intention to stay was an adverse relationship. Additionally the results revealed that a positive relationship between employees’ intention to stay and work environment though the relationship was insignificant. It is hoped that the findings of this study will help managers to implement these practices so that their employees remain working with them and maximize the employees’ intention to stay.Item Relationship between Social Media Engagement and Job Stress: Millennial Employees in Private Sector(Department of Human Resource Management, Faculty of Commerce and Management Studies, University of Kelaniya, 2015) Kolonna, K.A.P.U.; De Alwis, A.C.This study was conducted to identify relationship between social media engagement and job stress of millennial employees in private sector. Further it aims to recognize the time spends on social media and how it affects relationship of job stress. Gender was evaluated to find moderate effect on above relationship. Furthermore millennial employees who are using social media in private sector were population of this study. Convenience sampling was used to select sample size of 68 employees and primary data were collected through self-developed questionnaire. Data of this study met the acceptable standards of reliability and validity. Correlation analysis was used to identify relationship of social media engagement and job stress (Hypothesis 1). Furthermore regressions analysis was used to evaluate the moderating effect of gender for the relationship of social media engagement and job stress (Hypothesis 2). Study confirmed that social media engagement significantly correlated with job stress. Also results revealed that there is no significant correlation between the gender and two variables as social media engagement and job stress. Furthermore gender was not worked as a moderator for relationship of two variables. Another finding of this study is time spend on social media significantly correlation with job stress of millennial employees. Private sector organizations can identify addicted people of social media and provide guidance for them. Furthermore organization can restrict social media within workplace. It can be concluded that in between social media engagement and job stress has significant relationship and gender was not moderator for relationship of social media engagement and job stress.