ICBI 2020
Permanent URI for this collectionhttp://repository.kln.ac.lk/handle/123456789/22886
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Item An inquiry into achieving social sustainability from boutique hotels in Sri Lanka(Faculty of Commerce and Management Studies University of Kelaniya, Sri Lanka, 2020) Pathirana, M. T.; Herath, H. M. R. P.; Scott, N.; Gardiner, S.Achieving social sustainability is a challenge while managing the internal and external pressure in a hotel. In Sri Lanka majority of the boutique hotels has not paid attention to the importance of social sustainability and to its impact of economic sustainability. There is no a proper guiding mechanism to link the society toward the boutique hotels to drive to social sustainability in Sri Lanka as a win-win situation. This paper aims to develop a good practice framework for the boutique hotels in Sri Lanka to drive them toward achieving social sustainability and to explore the internal and external factors that should consider to implement the initiatives to achieve social sustainability. This paper used case study methodology to implement the deductive approach. The author used qualitative data that collected from the interviews from the senior management, employees, guests and community leaders. Data contributed to develop the good guidance frame work. The selected case is an award winning group owned only registered boutique hotel. Research carried over a period of one month and analysed using within data through coding. The findings revealed the internal and external elements that should be considered when it comes to successful implementation to achieve social sustainability. In addition, most applicable key elements to drive toward social sustainability were identified. All these identified elements were integrated to the proposed good practice framework. The paper suggests although boutique hotels implement activities to achieve social sustainability a well-placed framework should place a leading role in achieving social sustainability successfully while extending the benefits to the society.Item The Impact of Employees Trust and Distrust in Organizational Leadership in Transforming the Sri Lankan Private Higher Education Industry(Faculty of Commerce and Management Studies University of Kelaniya, Sri Lanka, 2020) Mylvaganam, K.; Herath, H. M. R. P.The purpose of this study is to identify the factors that build employee trust in organizational leadership and the factors that form employee distrust in organizational leadership within the Sri Lankan private higher education industry. In addition, the study also reviewed the relationship between the outcomes of trust in organizational leadership and distrust in organizational leadership with transformative change initiatives within the Sri Lankan private higher education industry. The study reviewed the most recent and relevant literature on leadership trustworthiness to analyze the research problem of transforming the Sri Lankan private higher education industry without compromising the employee’s trust. A systematic literature review (SLR) was adopted to identify, appraise, and synthesize all the evidence to answer the purpose of this study. The systematic literature review (SLR) was mainly carried out based on literature published between the period of 1990 to 2020. The critical antecedent factors that were identified to be essential to build employee trust in organizational leadership included the leader’s ability, benevolence, integrity, and value alignment. Furthermore, the factors that were identified to break trust or form distrust with organizational leadership included continuous monitoring of employees and lack of autonomy given to employees. Trust in organizational leadership is identified to have various behavioral, performance and attitudinal outcomes in organizations. This included organizational citizenship behavior, organizational performance, job satisfaction, organizational commitment, turnover intentions, learning, knowledge sharing and followership. On the other hand, distrust in organizational leadership is identified to have various negative consequences. This included formation of a culture of parochialism, secrecy, finger pointing, self-protective behaviors and destructive behaviors such as neglect and sabotage. The main contribution of this study is that it enhances the understanding of trust in organizational leadership and its relevance to organizational transformation while adding significant theoretical contribution to theories such as social exchange theory, leader member exchange theory and transformational leadership theory. The limitation of this study is that the employee’s trust in organizational leadership literature contains pivotal antecedents related to organizational factors, relational factors and individual factors. However, due to the time constraints of this study, all the pivotal antecedents related to these factors were not identified in this study. Hence, this study only included the antecedents that were only related to organizational leadership behavior.Item An Inquiry to Achieve Social Sustainability from Boutique Hotels in Sri Lanka(Faculty of Commerce and Management Studies University of Kelaniya, Sri Lanka, 2020) Pathirana, M. T.; Herath, H. M. R. P.; Scott, N.; Gardiner, S.Achieving social sustainability is a challenge while managing the internal and external pressure in a hotel. In Sri Lanka, a majority of the boutique hotels have not paid attention to the importance of social sustainability and to its impact of economic sustainability. There is no proper guiding mechanism to link the society toward the boutique hotels to drive to social sustainability in Sri Lanka as a win-win situation. This paper aims to develop a good practice framework for the boutique hotels in Sri Lanka to drive them toward achieving social sustainability and to explore the internal and external factors that should be considered to implement the initiatives to achieve social sustainability. This paper used case study methodology to implement the deductive approach. The author used qualitative data that were collected from the interviews from the senior management, employees, guests, and community leaders. Data contributed to developing the good guidance framework. The selected case is the only registered boutique hotel owned by an award-winning group. Research was carried over a period of one month and data were analysed using within data through coding. The findings revealed the internal and external elements that should be considered when it comes to successful implementation to achieve social sustainability. In addition, most applicable key elements to drive toward social sustainability were identified. In terms of drivers for social sustainability, equity, equal opportunities, ethics, and equal partners were identified. As elements for micro level processes, staff, structure, and culture were identified. To support all these elements starting from winning customers to risk management were identified as elements at macro level. All these identified elements were integrated to the proposed good practice framework. The paper suggests although boutique hotels implement activities to achieve social sustainability a well-placed framework should play a leading role in achieving social sustainability successfully while extending the benefits to the society.Item An Exploration of Contemporary Issues of Supply Chain Management: A Case on Pharmaceuticals Manufacturing Industry in Sri Lanka(2020) Gunawardana, D. M. B. P. P.; Herath, H. M. R. P.Supply Chain Management (SCM) has a crucial role in facilitating production, marketing, logistics and purchasing processes of an organization since it may focus on the management’s attempts to maintain or build competitiveness in changing environment of those. This study was carried out as qualitative cross-sectional multiple case studies using semi-structured interviews to collect data. Case studies were chosen on the judgmental non-probability sampling method to explore contemporary issues and the reasons of SCM in the pharmaceutical manufacturing industry of Sri Lanka. It further tried to recommend the solutions to mitigate those issues to increase the effectiveness of the pharmaceutical supply chains. Interviews were conducted with the employees who are responsible for SCM from each case study. A thematic analysis was carried out to achieve the purpose of the study using Nvivo 12. Unpredictable lead time, no proper guideline or standards in custom for pharmaceutical product regulations, lack of temperature control in warehouses at custom, underutilization of human resources consuming, delaying duty waiver and other regulatory approval from the National Medicines Regulatory Authority (NMRA), frequent changes of the NMRA guidelines without any grace period, technical knowledge gap of employees for R&D, and challenge from generic competitor products from other countries were identified as the major drawbacks in SCM process of pharmaceutical supply chains in Sri Lanka. Further, failure to identify correct raw materials suppliers, issue of Minimum Order Quantity (MOQ), buffer stock maintenance issues, no proper reverse logistics management procedures, shortage of approved vehicles for transportation, finding of trustworthy local packing materials suppliers, forecasting errors, and communication gap or language barrier of employees also slower the effectiveness of supply chains.